Delete your Trusbee account
You can ask us to delete your Trusbee account and the personal data linked to it at any time. There is no charge and you do not need to give a reason.
Patna · Trusbee Private Limited · East Lohanipur, Rajendra Nagar, Patna 800016 · support@trusbee.in
Three ways to ask
- In the app — Profile → Request account deletion.
- WhatsApp — message +91 92881 81212 with the words "delete my account". Open WhatsApp
- Email — support@trusbee.in from any address, telling us the phone number on the account.
We confirm on WhatsApp within 2 working days and complete the deletion within 30 days.
What gets deleted
Your profile and name, saved addresses, family members, saved location, service preferences, ratings and feedback you wrote, notification settings, and everything the app stored on your phone.
What we must keep, and for how long
Indian law requires us to retain some records even after your account is closed. These are kept separately and are no longer linked to a usable profile:
| Record | Kept for |
|---|---|
| Completed bookings, bills and GST tax invoices | Up to 8 years, as required by the Companies Act, 2013 and GST law |
| Safety and incident records | 3 years, where a complaint, SOS or insurance matter exists |
We do not use retained records for marketing, profiling or any other purpose.
Withdrawing consent instead
If you would rather keep your booking history but stop us processing new data, write to support@trusbee.in and say so. You can also turn off in-app analytics at any time in Profile without deleting anything.
Grievance officer
If you are unhappy with how we handled your request, contact our Grievance Officer at support@trusbee.in or +91 92881 81211. We respond within 30 days, as the Digital Personal Data Protection Act, 2023 requires.
Related pages
Our Privacy Policy explains what we collect and why, and our Terms & Conditions apply to every booking.