Privacy Policy

What we collect

Your name, phone number, service address and booking details; the name and number of the contact person you give us; the times your Bee starts and ends, so we can bill fairly and resolve any dispute; your ratings and messages to us; and, if you apply to become a Bee, the documents needed for verification. We do not collect health records. If you tell us about a medical condition so the Bee can help better, we keep it only in that booking's notes.

Why we collect it, and on what basis

To schedule and deliver your service, send updates over WhatsApp, take payment, keep the safety record of every visit, meet legal and accounting obligations, improve our care, and — only if you agree — send you occasional offers and festival messages. We process your data with your consent when you book, and where needed to perform the service you asked for or to comply with law. Nothing else. No profiling, and no advertising from other companies.

Who can see it

Only the Trusbee team and the verified Bee assigned to you, who sees just what the visit needs: the address, the contact person and the task. We never sell or rent your data to advertisers or third parties. We share it with authorities only when the law requires or when you ask us to during an incident, and with a hospital or partner only when you booked through them.

WhatsApp, payments and analytics

Messages travel through WhatsApp under WhatsApp's privacy terms. We send offers on WhatsApp only if you said yes; reply STOP at any time and they stop. Payments are made directly by UPI; we do not store your bank or card details. This website uses Google Analytics through Google Tag Manager to count visits and WhatsApp clicks in aggregate; it does not identify you by name. No advertising cookies are set. Your language preference is stored only in your own browser. App analytics are our own, stored on our servers in India, and are described under “When you use the Trusbee app” below.

When you use the Trusbee app

Location. If you tap "Allow location", the app reads your device's GPS position once, to find the nearest Bee and to fill in your address so you do not have to type it. We store the coordinates with your saved address so that later bookings are faster. You can refuse and type the address instead — every part of the app works without location. To withdraw it later, turn off location permission for Trusbee in your phone's settings; to remove coordinates already saved, delete the address in Profile → Addresses.

Choose on map. If you use “Choose on map”, the place you search for and the point you pick are sent to Google Maps to show the map and find the address (Google's Privacy Policy and Google Maps terms apply). We save that point and Google's place reference with your booking so your Bee reaches the exact gate. The map is optional — you can always type the address instead.

Profile photo. Adding a photo is optional. If you add one for yourself or a family member, the app keeps a small copy, and your own photo is also saved with your account so it appears when you sign in on another phone. Change it any time in Profile; it is deleted when you delete your account.

On your phone. The app keeps your profile, saved addresses, family members, booking history and language on the device itself, so it opens quickly and works on a weak connection. Logging out or requesting deletion removes all of it from the phone.

Notifications. If you allow them, we send alerts when a Bee is assigned to your booking, when the visit starts and ends, and when we confirm your payment. Now and then we may also send an offer or a festival message; switch these off in Profile → “🎁 Offers & festival messages” (booking alerts still come). Turn all notifications off in your phone's settings at any time.

How the app is used. We record which screens are opened, which services are tapped, whether a booking was completed, the app version, the phone's platform and a session identifier — so we can find what is slow or confusing and fix it. This is stored on our own servers in India; we do not share it with advertising networks and we do not build profiles. Turn it off in Profile at any time and the app stops sending it immediately.

What the app never collects. No contacts, no photos except a profile photo you choose to add, no microphone, no files, no continuous or background location, no advertising identifier, no card or bank details.

How we protect it

Booking records are kept in access-controlled systems available only to named team members. Bees never receive your phone number in a form they can keep beyond the booking. If a breach affecting your data ever occurs, we tell you and the Data Protection Board as the law requires.

How long we keep it

Booking and billing records are kept for as long as service, accounts, tax and legal requirements need, currently up to 8 years for financial records, then deleted. Safety records of a visit are kept for 3 years. Bee application documents for unsuccessful applicants are deleted within 6 months. App usage records: 90 days, then deleted automatically.

Children

Bookings are made by adults. Where a booking concerns a child, the parent or guardian books and gives consent, and we collect only what the visit needs.

Your rights

Under the Digital Personal Data Protection Act, 2023 you can ask what we hold about you, correct it, ask for it to be deleted where the law allows, withdraw consent for the future, and nominate someone to exercise these rights for you. Email support@trusbee.in or call +91 92881 81211 and we will respond within 30 days. If you are not satisfied, you may approach the Data Protection Board of India. You can also ask us to delete your account at any time.

Changes and contact

We update this policy as the service grows; the date at the top shows the current version. Grievance contact: Trusbee Private Limited, support@trusbee.in, +91 92881 81211. Our Terms & Conditions and Cancellation Policy apply alongside this policy.