Privacy Policy
We collect only what we need to deliver good care, and we never sell your data. Here is exactly what we keep, why, and what you can ask us to do with it.
Pilot policy, Patna ยท last updated 6 September 2026 ยท Trusbee Private Limited (data fiduciary) ยท East Lohanipur, Rajendra Nagar, Patna 800016
What we collect
Your name, phone number, service address and booking details; the name and number of the contact person you give us; the times your Bee starts and ends, so we can bill fairly and resolve any dispute; your ratings and messages to us; and, if you apply to become a Bee, the documents needed for verification. We do not collect health records. If you tell us about a medical condition so the Bee can help better, we keep it only in that booking's notes.
Why we collect it, and on what basis
To schedule and deliver your service, send updates over WhatsApp, take payment, keep the safety record of every visit, meet legal and accounting obligations, and improve our care. We process your data with your consent when you book, and where needed to perform the service you asked for or to comply with law. Nothing else. No profiling, no advertising.
Who can see it
Only the Trusbee team and the verified Bee assigned to you, who sees just what the visit needs: the address, the contact person and the task. We never sell or rent your data to advertisers or third parties. We share it with authorities only when the law requires or when you ask us to during an incident, and with a hospital or partner only when you booked through them.
WhatsApp, payments and analytics
Messages travel through WhatsApp under WhatsApp's privacy terms. Payments are made directly by UPI; we do not store your bank or card details. This website uses Google Analytics through Google Tag Manager to count visits and WhatsApp clicks in aggregate; it does not identify you by name. No advertising cookies are set. Your language preference is stored only in your own browser.
How we protect it
Booking records are kept in access-controlled systems available only to named team members. Bees never receive your phone number in a form they can keep beyond the booking. If a breach affecting your data ever occurs, we tell you and the Data Protection Board as the law requires.
How long we keep it
Booking and billing records are kept for as long as service, accounts, tax and legal requirements need, currently up to 8 years for financial records, then deleted. Safety records of a visit are kept for 3 years. Bee application documents for unsuccessful applicants are deleted within 6 months.
Children
Bookings are made by adults. Where a booking concerns a child, the parent or guardian books and gives consent, and we collect only what the visit needs.
Your rights
Under the Digital Personal Data Protection Act, 2023 you can ask what we hold about you, correct it, ask for it to be deleted where the law allows, withdraw consent for the future, and nominate someone to exercise these rights for you. Email support@trusbee.in or call +91 92881 81211 and we will respond within 30 days. If you are not satisfied, you may approach the Data Protection Board of India.
Changes and contact
We update this policy as the service grows; the date at the top shows the current version. Grievance contact: Trusbee Private Limited, support@trusbee.in, +91 92881 81211. Our Terms & Conditions and Cancellation Policy apply alongside this policy.