Questions, changes and complaints.
Every answer we give on WhatsApp, written down. If something is missing, message us. Support is open 24×7 on +91 92881 81211.
Getting a Bee to your door.
How do I book?
Message +91 92881 81212 on WhatsApp and say hi. Pick your language, choose a service, and share the date, time, address and who we should contact on arrival. A verified Bee is assigned and you receive a Booking ID with two PINs. You can also call the same number.
What languages can I book in?
English, Hindi and Bhojpuri. The whole booking, the updates and the bill arrive in the language you choose.
Which areas do you cover?
All of Patna, our first Hive. Central Patna gets the fastest arrivals; outer areas such as Danapur, Phulwari Sharif and Bihta are covered with a small arrival charge. Message us to confirm your area; we are expanding to more cities across India.
Can I book for a parent while I'm away?
Yes. That is who we are built for. Book from any country on WhatsApp, pay from anywhere after the visit, and receive every update as it happens. A family member in India can pay the bill too.
Do you help in a medical emergency?
For medical emergencies, call 102 / ambulance FIRST — we provide a person by your side, not medical treatment. For urgent non-medical help at any hour, book 24×7 Urgent Assist.
Does the website work as an app?
Yes. Open trusbee.in on your phone, tap Share or the browser menu, then "Add to Home Screen". The Trusbee app for iOS and Android is on the way; booking on WhatsApp will keep working exactly as it does today.
Do you provide the car for Driver Assist?
No. Trusbee provides the driver, not the vehicle. Your Bee drives your own car, and fuel, tolls and parking are paid by you at actuals. Every Drive Bee holds a valid licence and passes the same six checks as any other Bee.
Can I ask for a female Bee?
Yes. Female Bees are available 9 AM to 6 PM. Ask when you book and we assign one where available.
Can I request the same Bee again?
Yes. Say so in the booking chat and we assign the same Bee whenever they are free. Families booking regular elderly care almost always do, and a familiar face matters to an elder.
Which hospitals do you cover?
Every hospital in Patna, including AIIMS Patna, PMCH, IGIMS, NMCH and the private hospitals. Your Bee follows that hospital’s attendant rules and works alongside its staff.
Can I book for someone who is not family?
Yes, with their knowledge. A neighbour, an employee, a friend’s parent. Give us their address and a contact number, and tell them a Bee is coming so the photo ID check at the door makes sense.
Can I book several days at once?
Yes. A multi-day booking is a series of shifts, each with its own start time, and we keep the same Bee where we can. Trusbee is not a live-in service: no Bee works more than 12 continuous hours.
Hourly, plans and what you actually pay.
What are the care plans?
Four fixed-price blocks. Quick Care is 3 hours, Half Day Care is 6, Full Shift Care is 12. One price for the whole block, before GST, and it costs less than the same hours on the hourly meter. Finishing early does not reduce a plan price; that is the trade for the lower rate.
Hourly or a plan: which should I pick?
Under three hours, hourly is usually cheaper. From three hours upward a plan almost always wins. You do not have to work it out: tell the bot how long you need and it quotes the cheaper option before you confirm.
What is the price promise?
On an hourly booking you never pay more than the care plan that matches the hours you booked. Book five hours and finish in two, and you pay Quick Care rather than five hours on the meter. Below three hours the normal hourly rules apply, with a 50% minimum charge because a Bee was reserved for you.
What is night pricing?
A block with three or more hours between 10 PM and 6 AM uses the night price. The start time decides it and you see the night rate before you confirm. Quick Care is one price, day or night.
What if I need more hours than I booked?
Message us in the booking chat and we extend it if the Bee is free. Extra hours beyond a plan are billed at the hourly rate. On a 6-hour block the same Bee may continue up to 12 hours in total; beyond 12 a fresh Bee takes over, because no Bee works more than 12 continuous hours.
Do I need to pay an advance?
Only first-time customers, and only when the payable amount including GST is over ₹3,000. Then a 20% advance confirms the booking and the balance is paid after the service. Cancel more than 12 hours before the start and the advance comes back in full.
Will I get a GST invoice?
Yes. Every bill arrives on WhatsApp with the service charge and GST at 18% shown as a separate line, split into CGST 9% and SGST 9%. Our GSTIN is 10AANCT3904A1ZY, so the bill works for reimbursement or an insurance claim.
Only for the time you use, only after the visit.
What does it cost?
Hourly rates start at per hour before GST, and 18% GST is always a separate line on your bill. Fixed-price care plans start at and cost less than the same hours on the meter. A one-time Bee Arrival Fee of ₹0 to ₹99 is confirmed when your Bee is assigned. Every service, every plan and what each one saves is on the price card.
How do I pay?
After the service, through a Trusbee UPI link or QR sent on WhatsApp, then share a screenshot. No advance, and never cash directly to the Bee.
What are the Start PIN and End PIN?
When you book, we send two 4-digit PINs. Share the Start PIN with your Bee only when they arrive; that is when the clock and your bill begin. Share the End PIN only when the work is fully done. The PINs are your proof of service. Never share them before those moments.
Do I pay for the full booked time if my Bee finishes early?
No. You pay for actual time worked, from Start PIN to End PIN. Book 3 hours, need only 2, pay for 2. A free 15-minute cushion applies past your booked time. The only floor is half your booked hours (75% for bookings of 4 hours or more, since we reserve a Bee just for you), always shown before you confirm.
What is the Bee Arrival Charge?
To reach you fast we assign the nearest available Bee. A one-time charge based on how far they travel may apply: ₹0 within 3 km, up to ₹99 beyond 18 km. It is never hourly, it is shown when your Bee is assigned, and it goes to your Bee for the travel. Many customers pay nothing.
What is the Return Support Fee?
If your service ends where it started, there is no return fee. If you need the Bee to finish at a different location, a flat ₹49 applies, shown before you confirm. Arrival and return charges are GST-exempt.
What is the first-hour-free launch offer?
Our first 50 families in Patna get the first hour of their first hourly booking free, applied automatically, no code needed; on a first shift booking it becomes a flat ₹199 credit shown as a named discount line. GST and any arrival charge still appear separately. One credit per customer, ever, valid until 30 September 2026 or while the 50 spots last.
Who comes to your door, and what they may not do.
Are your Bees really verified?
Yes. Every Bee passes six checks before they reach you: Aadhaar, police verification, two reference calls, an interview, training, and a photo ID they carry at all times. No ID, no entry.
What will a Bee never do?
Handle your cash, ATM cards, OTPs, PINs, passwords or valuables; make payments on your behalf; act as your legal agent; or administer medicines or injections without a doctor's written prescription and recorded consent. Bees assist; they are not doctors or nurses. Requests outside these rules are outside the service and at your own risk.
What happens if something goes wrong?
Reply SOS in your booking chat or call +91 92881 81211. Safety concerns reach our founders directly: within 5 minutes for emergencies, the same day for anything else. Minor accidental damage is made good within 48 hours. Read the full promise on the homepage under "Your safety, in writing".
How do I know it is really my Bee at the door?
Before arrival you get the Bee’s name and Bee ID on WhatsApp. At your door they show a Trusbee photo ID with that same number, in uniform. If the ID does not match, do not share your Start PIN and call +91 92881 81211.
What if the Bee is late?
Billing never starts before you enter the Start PIN, so a late Bee is never billed time. More than 30 minutes late against the confirmed time and you can cancel free of charge.
Is my family’s information safe?
We collect only what a visit needs and we never sell your data. Your Bee sees the address, the contact person and the task, nothing more. Full detail is in our Privacy Policy, written to the Digital Personal Data Protection Act, 2023.
Should I tip the Bee?
Never required and never expected. If you want to recognise good work, give your Bee five stars when the bot asks: ratings feed their monthly performance bonus, which reaches them in full.
Moving, extending or cancelling a booking.
How do I change or cancel a booking?
Reply on WhatsApp with your Booking ID, or type modify, change or cancel and tell us what to change: date, time, hours or address. You can also call +91 92881 81211. Hourly bookings can be modified or cancelled free of charge any time before the visit begins, that is, before the Start PIN is entered; a ₹100 visit fee may apply if the Bee is turned away at the door. Once a visit is in progress you can end early with the End PIN and pay only for verified time. Shift bookings use the cancellation bands in our Cancellation Policy: free beyond 12 hours, 25% within 12 hours, 50% within 4 hours, 100% after the start.
Can I extend while the Bee is with us?
Yes, subject to the Bee's next booking. Message us in the booking chat and we confirm. Standard hourly charges continue until you share the End PIN. On a 6-hour block the same Bee may continue up to 12 hours in total; beyond a 12-hour block a fresh Bee takes over.
How do I become a Bee?
Apply on our For Bees page or send your resume on WhatsApp to +91 92881 81211. You need to be a graduate, 18 or over, with documents in order and two local references in Patna.
We are a hospital. Can we partner?
Yes. Discharge desks, OPD counters, diagnostic centres, old-age homes and employers all work with us. See Hospitals and partners or write to support@trusbee.in.
Raise a complaint or share feedback.
Your safety and your feedback are our top priority. Every message reaches our leadership team. आपकी सुरक्षा और राय, हमारी प्राथमिकता।
You can also email support@trusbee.in. Sorry for any inconvenience, and thank you for helping us improve.
Want Trusbee in your city next?
We launch one city at a time and go where families ask first. Tell us where you are.